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How We Protect Your Personal Data

At dana189 login, your personal data is handled with clear rules: we collect only what we need to operate your account, process deposits via DANA, OVO, GoPay and…

Data Collected Only as NeededDANA, OVO, GoPay & QRIS Transactions SecuredRetention Periods Clearly DefinedYour Right to Access & DeletionContact Path Available 24/7
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dana189 login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete your personal data held by dana189 login, we have three direct contact paths available around the clock. Our privacy team in Surabaya handles data-access requests submitted through any of the channels below, and we aim to respond within 3 business days of receiving a verified request. Please include your registered email and account ID in every enquiry so we can locate your record without delay.

Team online

Live Chat — 24/7

Open the live chat widget from any page on dana189login.xyz and type 'privacy request'. A privacy-trained agent will verify your identity and log your request within minutes, day or night.

Email Support

Send your data-access or deletion request to our support address with the subject line 'Privacy Request — [Your Account ID]'. We acknowledge within 24 hours and resolve within 3 business days.

In-Account Request Form

Log into your account, navigate to Settings › Privacy, and submit a request directly. The form pre-fills your account details, reducing the back-and-forth verification steps needed by other channels.

HOW WE HANDLE DATA

Six Pillars of Our Privacy Practice

Every privacy commitment listed here is operational — not aspirational. From the moment you complete a QRIS scan to the moment you request account closure, our systems enforce the practices below automatically.

Minimal Data Collection

We collect only the data required to run your account, verify identity for payment rails like DANA and OVO, and keep session logs. Any field not strictly necessary for account operation is excluded from our intake forms.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can review and withdraw cookie consent at any time via the cookie settings panel in your account dashboard.

Payment Data Security

DANA, OVO, GoPay and QRIS transaction data is transmitted over encrypted connections and stored in isolated environments. Card or wallet credentials are never stored on our servers — payment processors handle tokenisation.

Defined Retention Periods

Account registration data is kept for the duration of your active account plus 12 months after closure. Transaction logs are retained for 5 years as required by financial audit standards, then permanently deleted.

Access & Correction Rights

You may request a full export of your personal data or ask us to correct inaccurate fields at any time. Requests submitted through our in-account Privacy form are typically processed within 3 business days.

No Third-Party Data Sales

We do not sell, rent, or barter your personal data to advertisers or data brokers. Limited sharing with payment processors like DANA and OVO occurs solely to complete your transactions and verify identity.

Privacy Policy — Frequently Asked Questions

Below are the questions our account holders ask most often about how we manage their data. If your question is not answered here, reach out through live chat or the in-account Privacy form and our team will respond within 3 business days.

We collect your name, email address, mobile number, and the payment identifiers linked to DANA, OVO, GoPay or QRIS. Device identifiers and session tokens are also recorded to keep your account secure across multiple devices.

All payment data travels over encrypted connections. DANA and OVO wallet credentials are tokenised by the respective processors — we never store raw wallet PINs or card numbers on our own servers at any point.

Yes. Log into your account, go to Settings › Privacy, and submit a data-export request. We will compile and send a full copy to your registered email within 3 business days of verifying your identity.

Account registration data is kept while your account is active and for 12 months after closure. Transaction logs — including QRIS and GoPay records — are retained for 5 years for financial audit compliance, then permanently deleted.

We do not sell or share your data with advertisers or data brokers. Data is shared only with payment processors such as DANA, OVO, GoPay and QRIS, and only to the extent needed to complete your deposit or withdrawal.

Submit a deletion request via Settings › Privacy inside your account, or contact our support team through live chat with your account ID. We action verified deletion requests within 3 business days, subject to legal retention obligations.

We use session cookies for login continuity and analytics cookies for site performance. You can review and withdraw consent for non-essential cookies at any time from the cookie settings panel in your account dashboard.

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